Phone Card Benefits/Why Phone Cards Online?

Phone Card Benefits

Prepaid phone cards sales are skyrocketing. Using prepaid phone cards wisely can help you control your phone bills.

Prepaid phone cards are also very convenient.

For consumers who do not want to switch their long distance carriers, stand-alone prepaid phone cards are the answer.

You receive mobility (calling from any phone including cellular), independence from local carrier and anonymity.

Prepaid phone cards are also extremely popular with college students, truck drivers, travelers, and international visitors.

Often you can find the absolute LOWEST rate to a particular international country by using prepaid phone cards rather than direct dial 1+ service or 1010 dial.

We invite you to search our prepaid phone cards rates and purchase your prepaid phone cards online.

Why Phone Cards Online?

Buying phone cards online is very convenient and it has a lot of advantages:

Wide range of the phone cards in one place;
Easy to compare the rates and select the best card for you;
Get the PIN instantly at any time and any place where you have an access to the Internet (go through verification to eliminate any delays).

How do these phone cards work?

You simply pay for the calling time in advance and reduce the prepaid balance as you make calls. To make a call you dial Toll Free Access Number, enter your PIN number and dial the phone number you wish to call.

PIN-Free Access and Permanent PIN

PIN-Free Access! How does it work?

No PIN to remember! You make a call without entering a PIN. When you sign up, you register your phone number with us. It can be your cell phone, work phone or home phone. When You dial from registered phone, after entering Access Number the telecom switches automatically recognizing your number, and You don't have to enter a hard-to-remember PIN!

Can I call from different phone?

To place a call from any not registered phone number, just dial access number, enter your PIN (for "Jupiter" card enter your 10 digits registered phone number and your 4 digits password assigned by you during sign up) and dial your destination number.

Permanent PIN

Permanent PIN - refillable/rechargable PIN. When you used up your phone card or the balance is low, you can add funds to your PIN at any time. At least one refill in 10 month required

"How do I refill Permanent PIN?"

To refill your Permanent PIN find a proper phone card, select amount you wish to add and press button "Buy or Refill", or alternatively login into "My Account" -> "My Permanent PIN(s)" -> select phone card and the amount you wish to add and press button "Refill". Every time you purchase or refill a phone card with Permanent PIN you add funds to your existing PIN.

Registration/Verification

How can I register?

If you are a first time buyer, after you select a phone card, you'll be prompted to enter your information and your account will be created. Or you can register now.

How many accounts can I create?

The best way to keep Purchase Report definite is to have just a single account in our system. You can create another account but not with the same e-mail address!

It is easy to remember your Login information;
Due to account purchase volume you will be receiving discounts periodically;
Your credit amount will be applied to a single Savings Account to get a complimentary card sooner;
You will be verified just once as a new user.

How can I change my Registration Information?

Go to "My Account", then to "My Profile". You can change any information including e-mail address. Before you change an e-mail address make sure that new e-mail hasn't been entered in our system earlier.

What if I forgot my password?

Go to "My Account" -> Forgot password. Enter e-mail address you registered with, and you will receive your password to the specified e-mail.

Why must we verify an order?

Verifying your order is our way of ensuring customers protection against credit card fraud. Our highly-trained customer service representatives inspect and verify all new orders to guarantee your online security.

Verification Benefits

Verified Customers are provided with:

Higher daily and monthly volume purchases' limits;
Card PIN(s) and Calling Instructions instantly to the screen;
Access to Purchase Report including PIN(s) and other special reports and features on the site.

Selecting a Card

How do I find the best phone card for me?

A card with the lowest rate is not always the best one! Read the description for each card (Details). - For a short term use the cards with the lowest rates are recommended (usually they have weekly maintenance fee). For a long term use we suggest the cards with NO or Low maintenance fee. - Check cell phone rates if you are going to call to a cell phone number. - Pay attention if a card has Local and Toll Free Access Numbers. Rates are usually higher when you use a Toll Free Access Number. See card's details to find Local Access Number in specific area. - If you are a First time buyer, try to make your first purchase during Customer Service business hours. Call Customer Service for assistance if you have any questions or problems.

What if I call few different countries?

You can usually use the same card for any domestic or international destination. After you select the desired destination you'll see the cards ranked according to the best rate. For several destinations check the rates for each destination and buy an appropriate card. A card with the best rate to one country can still have low rates to other countries.

Can I purchase a card to call to the USA from overseas?

Chopin, TravelGlobe and AT&T are the best cards for calling from foreign countries to the United States as well as from one foreign country to another. Please see details for these phone cards online.

For how long is my card valid?

The expiration period on our phone cards vary from 3 months since activation (first call) to unlimited expiration period(Permanent PIN) (at least one refill in 10 month required). Please view card's details for information regarding specific card.

Payment Online

How do I place an order online?

When you select the phone card you wish to purchase please press the "Buy" button and follow the instructions (we do require that you make an account on our site, if you have not done so already).

How can I pay?

You pay by entering your Credit/Debit card information in the required fields. Credit/Debit cards accepted: Visa, Master Card and Discover card. Additionally we accept PayPal and WebMoney.

My credit/debit card payment failed

If your order is not going through please check if you have mistyped your credit card information. If you are still having trouble placing an order please contact our Customer Support and we will gladly assist you.

What is the CSC code?

The Card Security Code (CSC) is a 3- or 4-digit number printed on the back side of the credit card (typically in the signature field after your account number or last four digits of your account number).

Is it secure to purchase online?

Yes. We strive to make shopping online a safe and secure experience. The security of your personal information, pin information, and transactions is a top priority for us. All online transactions at our website are handled with the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). This ensures that your credit card information is kept confidential and your order remains secure. Our site is tested and certified daily to pass the McAfee Secure Security Scan to eliminate any risk of identity theft or credit card fraud.

Receiving PIN(s) and Instructions

How do I get my PIN?

All verified users receive PIN(s) and all instructions instantly on the screen and a copy to email box. First time buyers may receive request letter for Verification and may be asked to contact Customer Service. Please call Customer Service to speed up the PIN-receiving process.

Lost my PIN and Instructions

Go to "Home" -> "My Account" -> "Purchase Report". Click on your invoice number for details. If you are still having trouble, please contact Customer Service.

Where can I find Instructions for a card?

All verified users receive PIN(s) and all instructions instantly to the screen and a copy to email address. To find PIN(s) later on, go to "Home" -> "My Account" -> "Purchase Report". Click on your invoice number for details.

Where can I find an Access Number(s)?

Read instructions that you got with a PIN(s).

Local Access Number(s)

If a card you purchased has the Local Access Number(s), see card's details to find a Local Access Number in specific area.

Purchase and Other Reports

Where I can find my Purchase Report?

If you're verified customer, go to "Home" -> "My Account" -> "Purchase Report".

Can I get my calling history?

Please call Card's Customer Service you purchased to get calling history. Please have your PIN ready. You can find Card's Customer Service numbers in the PIN letter.

Savings Report

To see your Savings Report login into your account. Go to "Home" -> "My Account" -> "Savings Account".

Placing a Call/Connection Quality

How do I place a call

To place a call you dial the Free Access Number, enter your "PIN" number, then you'll be prompted to enter the phone number you want to call. For more details see instructions for your phone card(s).

Access Number(s)

Read instructions that you got with a PIN(s) for a phone card(s) you purchased to find an Access Number(s). If a card you purchased has the Local Access Number(s), see card's details to find a Local Access Number in specific area.

Can I call from a cell phone?

Yes. You can call from a cell phone and from any touch-tone phone.

Calling to a cell phone

Check the cell phone rates if you are going to call to cell phone destination. For most countries a cell phone rate is higher than a land line rate. To find cell phone rates select a "Country-CELL". If you cannot find cell phone rate call Customer Service for assistance.

Calling from a payphone

If you place a call from a payphone surcharges will apply. See card's details for exact amount for specific card.

Calling from Alaska/Hawaii/Dominican Republic/US Virgin Islands/Canada

Please select an appropriate option from a scroll bar "From-Country", and see details for a phone card to find an Access Number you need.

Connectivity & Connection quality

Please call Card's Customer Service you purchased. Please have your PIN ready. You can find Card's Customer Service numbers in the PIN letter.

Charges & Minutes on Card

Are there any extra charges for a phone card?

There are no any extra or hidden charges for a phone card. See details for a phone card(s) you want to buy.

Maintenance fee

This is the fee to maintain services for some cards. You can request Call History records from Card's Customer Service: Calling Dates, From-To, Durations, Charges. The maintenance fee will be taken from your card every one or two weeks/months (depends from the card) since you made a first call and as long as there are still minutes available on your card or until the end of validation period, which ever comes first.

Rounding

Rounding is the way your last call minute will be rounded up. Samples: -Your call time is 16 minutes and 50 seconds: if rounding is 1 min, your call time will be rounded up to 17 minutes if rounding is 3 min, your call time will be rounded up to 18 minutes

Taxes

Taxes may apply for some cards. See card's details for information about specific card.

Payphone charges

If you place a call from a payphone surcharges will apply. See card's details for exact amount for specific card.

How can I check the minutes/balance on my card?

You'll be informed how many minutes you have after a destination number will be entered. With some cards you'll be notified about your balance after a PIN will be entered.

How many minutes on my card?

Our phone cards are dollars/cents based. The minutes' amount depends on destination you call, because different countries have different rates.

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viernes, 5 de octubre de 2012